Jira Service Management

{"xsrfToken":"BUYP-2GQR-7ZH0-30UK_4467407720f38922bc7a8358adb191dc496ab6f0_lout","branding":{"id":"1","key":"pmnsupport","name":"PopMedNet Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/13"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the PopMedNet Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the PopMedNet Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2f6cef","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"pmnsupport","projectId":11900,"serviceDeskId":1,"name":"PopMedNet Support","description":"Welcome to the PopMedNet Support Service Desk. You can raise a PopMedNet Support ticket by following the steps below. CDAIS policy is to maintain contact with customers who have open tickets at least once per week.\n<ol>\n <li>Select your ticket type from the options below. Please select your PopMedNet network/subject from the left and select your ticket type from the right.</li>\n <li>Fill out the requested information in your ticket. You will receive email notifications each time your ticket is updated or responded to.</li>\n <li>Respond to our support team via email or by creating a PopMedNet Service Desk account and logging in.</li>\n <li>Optionally creating an account or logging in with your existing PopMedNet Service Desk account to check the status of all tickets you have entered.</li>\n</ol>\nPlease do NOT include any of the following information in a PMN Service Desk ticket: drug/medical product names, outcomes, counts/rates, medical codes, or budget information.\nScreenshots of the DataMart Client may contain some of the above items. Please obscure any such information before uploading a screenshot.\nThe PopMedNet Service Desk is supported by the Center for Distributed Analytics and Informatics Systems (CDAIS) at Harvard Pilgrim Health Care Institute.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"22","name":"Add, remove, or change a Health Data Collaboration account","descriptionHtml":"If requesting a new Health Data Collaboration account, the process will be expedited if the recipient of the new account registers ahead of time by <a href=\"https://popmednet.atlassian.net/wiki/display/DOC/Registering+for+an+Account+v5.0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following the instructions here.</a>. Please be sure to specify which Health Data Collaboration project(s) the new user will need access to.","callToAction":"Add, remove, or change a Health Data Collaboration account","introHtml":"Request an addition, removal, or change to one or more Health Data Collaboration user accounts.","icon":11331,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11331","groups":[8],"key":""},{"id":"143","name":"Change attached File in a Sentinel Query","descriptionHtml":"Please do NOT include any of the following information in a PMN Service Desk ticket: drug/medical product names, outcomes, counts/rates, medical codes, or budget information. Screenshots of the DataMart Client may contain these items. Please obscure any such information before uploading a screenshot.","callToAction":"Change attached File in a Sentinel Query","introHtml":"Get assistance for technical problems encountered while using PopMedNet for Sentinel.","icon":12646,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12646","groups":[7],"key":""},{"id":"84","name":"Create or Edit Sentinel PopMedNet Account","descriptionHtml":"","callToAction":"Create or Edit Sentinel PopMedNet Account","introHtml":"Request a change to a user account on the Sentinel Querytool.","icon":12545,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12545","groups":[7],"key":""},{"id":"78","name":"General PopMedNet Questions","descriptionHtml":"","callToAction":"General PopMedNet Questions","introHtml":"Ask general questions about PopMedNet.","icon":12532,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12532","groups":[10],"key":""},{"id":"18","name":"Health Data Collaboration Query Tool or DataMart Client Help","descriptionHtml":"","callToAction":"Health Data Collaboration Query Tool or DataMart Client Help","introHtml":"Get assistance for technical problems encountered in one or more of the projects hosted on the Health Data Collaboration PopMedNet Query Tool","icon":11327,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[8],"key":""},{"id":"139","name":"Health Data Collaboration SFTP Site Help","descriptionHtml":"","callToAction":"Health Data Collaboration SFTP Site Help","introHtml":"Get assistance for technical problems encountered in one or more of the projects hosted on the Health Data Collaboration SFTP Site","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[8],"key":""},{"id":"79","name":"Open-source Inquiries","descriptionHtml":"","callToAction":"Open-source Inquiries","introHtml":"Ask questions about hosting your own PopMedNet network or questions about a PopMedNet network you already host.","icon":12537,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12537","groups":[10],"key":""},{"id":"76","name":"PMN Service Desk Feedback","descriptionHtml":"","callToAction":"PMN Service Desk Feedback","introHtml":"Please provide feedback on your experience using PopMedNet Service Desk.","icon":12514,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12514","groups":[26],"key":""},{"id":"52","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"Request a new feature you would like to see in PopMedNet","icon":11300,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11300","groups":[14],"key":""},{"id":"102","name":"Request a new HDC project","descriptionHtml":"If interested in setting up a new Project in HDC please go to the following URL: <a href=\"https://popmednet.atlassian.net/wiki/spaces/DOC/pages/833323043/New+Projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://popmednet.atlassian.net/wiki/spaces/DOC/pages/833323043/New+Projects</a> download and fill out the attached form and attach it to this ticket.","callToAction":"Request a new HDC project","introHtml":"Submit a request for a new study space in the HDC network.","icon":12629,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12629","groups":[30],"key":""},{"id":"51","name":"Request an improvement","descriptionHtml":"","callToAction":"Request an improvement","introHtml":"Request an improvement to existing PopMedNet functionality.","icon":11307,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11307","groups":[14],"key":""},{"id":"83","name":"Sentinel New Feature Request","descriptionHtml":"","callToAction":"Sentinel New Feature Request","introHtml":"Request a new feature for the Sentinel Query Tool or DataMart Client","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[7],"key":""},{"id":"17","name":"Sentinel Query Tool or DataMart Client Help","descriptionHtml":"<h4><a name=\"\" target=\"_blank\"></a>Please do NOT include any of the following information in a PMN Service Desk ticket: drug/medical product names, outcomes, counts/rates, medical codes, or budget information. Screenshots of the DataMart Client may contain these items. Please obscure any such information before uploading a screenshot.</h4>","callToAction":"Sentinel Query Tool or DataMart Client Help","introHtml":"Get assistance for technical problems encountered while using PopMedNet for Sentinel.","icon":11327,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[7],"key":""},{"id":"85","name":".NET 4.7.2 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"create.\" This will represent your confirmation that .NET has been successfully upgraded to version 4.7.2 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":".NET 4.7.2 Upgrade Confirmation","introHtml":"","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"118","name":".NET 4.7.2 Upgrade Confirmation","descriptionHtml":"","callToAction":".NET 4.7.2 Upgrade Confirmation","introHtml":"Please indicate the version of .NET your organization will have on the workstation you are running the DataMart Client on.","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"20","name":"Add or remove a PCORnet DRN account","descriptionHtml":"If requesting a new PCORnet Query Tool account, the process will be expedited if the recipient of the new account registers ahead of time by <a href=\"https://popmednet.atlassian.net/wiki/display/DOC/Registering+for+an+Account+v5.0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">following the instructions here.</a>","callToAction":"Add or remove a PCORnet DRN account","introHtml":"Request an addition or removal, of one or more PCORnet DRN Query Tool user accounts.","icon":11331,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11331","groups":[],"key":""},{"id":"31","name":"Add, remove, or change a MDPHnet account","descriptionHtml":"","callToAction":"Add, remove, or change a MDPHnet account","introHtml":"Request an addition, removal, or change to one or more MDPHnet user accounts.","icon":11331,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11331","groups":[],"key":""},{"id":"23","name":"Add, remove, or change a NIH Collaboratory account","descriptionHtml":"","callToAction":"Add, remove, or change a NIH Collaboratory account","introHtml":"Request an addition, removal, or change to one or more NIH Collaboratory user accounts.","icon":11331,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11331","groups":[],"key":""},{"id":"77","name":"DataMart Client 6.6 Update Confirmation","descriptionHtml":"","callToAction":"DataMart Client 6.6 Update Confirmation","introHtml":"Confirm your update to the v6.6 PopMedNet DataMart Client","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"9","name":"Desktop/Laptop support","descriptionHtml":"","callToAction":"Desktop/Laptop support","introHtml":"If you are having computer problems, let us know here.","icon":11310,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11310","groups":[],"key":""},{"id":"82","name":"Download Source Code","descriptionHtml":"","callToAction":"Download Source Code","introHtml":"","icon":12502,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12502","groups":[],"key":""},{"id":"26","name":"Edit or unlock an existing PCORnet DRN user account","descriptionHtml":"","callToAction":"Edit or unlock an existing PCORnet DRN user account","introHtml":"Request a change to an existing user account, such as changing permissions or unlocking a deactivated account.","icon":11330,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11330","groups":[],"key":""},{"id":"35","name":"Feedback","descriptionHtml":"<h2><a name=\"Pleaseemailmailto%3Ahphci.fda%40gmail.comtoreportaproblemoraskanyquestionsabouttheFDAMyStudiesapp.Youmayalsousetheformbelowtoenteranissueorquestiondirectlyintoourissuetrackingsystem.\" target=\"_blank\"></a>Please email <a href=\"mailto:hphci.fda@gmail.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">hphci.fda@gmail.com</a> to report a problem or ask any questions about the FDA My Studies app. You may also use the form below to enter an issue or question directly into our issue tracking system.</h2>","callToAction":"Feedback","introHtml":"Provide feedback, ask questions, or request changes to the FDA My Studies app.","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"3","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"Having trouble accessing certain websites or systems? We'll help you out.","icon":11320,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11320","groups":[],"key":""},{"id":"4","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"Raise a request to ask for temp wifi access for guests.","icon":11328,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11328","groups":[],"key":""},{"id":"2","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"Get assistance for general IT problems and questions.","icon":11327,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[],"key":""},{"id":"117","name":"HDC DMC 2019.2 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"send.\" This will represent your confirmation that your DMC has been successfully upgraded to version 2019.2 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"HDC DMC 2019.2 Upgrade Confirmation","introHtml":"Create a ticket to confirm your institution has reviewed and installed DMC 2019.2","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"30","name":"MDPHnet Query Tool or DataMart Client Help","descriptionHtml":"","callToAction":"MDPHnet Query Tool or DataMart Client Help","introHtml":"Get assistance for technical problems encountered while using PopMedNet for MDPHnet.","icon":11327,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[],"key":""},{"id":"8","name":"Onboard new hires","descriptionHtml":"","callToAction":"Onboard new hires","introHtml":"Request access for new employees.","icon":11304,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11304","groups":[],"key":""},{"id":"72","name":"Other PopMedNet or PCORnet Questions/Issues","descriptionHtml":"","callToAction":"Other PopMedNet or PCORnet Questions/Issues","introHtml":"Ask general questions about PopMedNet and its use for PCORnet.","icon":11327,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[],"key":""},{"id":"86","name":"PCORnet .NET 4.7.2 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"create.\" This will represent your confirmation that .NET has been successfully upgraded to version 4.7.2 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"PCORnet .NET 4.7.2 Upgrade Confirmation","introHtml":"Create a ticket to confirm your institution's upgrade to .NET 4.7.2","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"141","name":"PCORnet .NET 4.8 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"create.\" This will represent your confirmation that .NET has been successfully upgraded to version 4.8 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"PCORnet .NET 4.8 Upgrade Confirmation","introHtml":"Create a ticket to confirm your institution's upgrade to .NET 4.8","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"16","name":"PCORnet DataMart Client Help","descriptionHtml":"The DataMart Client minimum system requirements <a href=\"https://popmednet.atlassian.net/wiki/display/DOC/Installing+the+DataMart+Client+v5.0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">can be found here</a>. Instructions on how to set up a DataMart Client log file <a href=\"https://popmednet.atlassian.net/wiki/display/DOC/Troubleshooting+the+DataMart+Client+v5.0\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">can be found here</a>.","callToAction":"PCORnet DataMart Client Help","introHtml":"Get assistance for general/setup-related issues that are encountered when using the DataMart Client on the PCORnet DRN Query Tool network.","icon":11338,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11338","groups":[],"key":""},{"id":"115","name":"PCORnet DMC 2019.2 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"send.\" This will represent your confirmation that your DMC has been successfully upgraded to version 2019.2 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"PCORnet DMC 2019.2 Upgrade Confirmation","introHtml":"Create a ticket to confirm your institution has reviewed and installed DMC 2019.2","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"120","name":"PCORnet DMC 2019.2.A Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"send.\" This will represent your confirmation that your DMC has been successfully upgraded to version 2019.2.A on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"PCORnet DMC 2019.2.A Upgrade Confirmation","introHtml":"Create a ticket to confirm your institution has installed DMC 2019.2.A","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"28","name":"PCORnet File Distribution/Modular Program Questions","descriptionHtml":"","callToAction":"PCORnet File Distribution/Modular Program Questions","introHtml":"Get assistance for technical problems encountered when sending/responding to File Distribution (Modular Program) requests.","icon":11338,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11338","groups":[],"key":""},{"id":"25","name":"PCORnet Menu-Driven Query (MDQ) Questions","descriptionHtml":"","callToAction":"PCORnet Menu-Driven Query (MDQ) Questions","introHtml":"Get assistance for technical problems encountered when sending/responding to PCORnet Menu-Driven Queries (MDQs).","icon":11338,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11338","groups":[],"key":""},{"id":"104","name":"PCORnet PopMedNet User Account Registration/Help","descriptionHtml":"","callToAction":"PCORnet PopMedNet User Account Registration/Help","introHtml":"Request the addition or removal of a PCORnet PopMedNet account, as well as report any other user account-related questions.","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"29","name":"PCORnet Query Tool Web Portal Help","descriptionHtml":"","callToAction":"PCORnet Query Tool Web Portal Help","introHtml":"Get assistance for issues encountered while using/accessing the browser-based Web Portal end of PopMedNet for PCORnet.","icon":11338,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11338","groups":[],"key":""},{"id":"140","name":"PCORnet SFTP Site Help","descriptionHtml":"","callToAction":"PCORnet SFTP Site Help","introHtml":"Get assistance for technical problems encountered in one or more of the projects hosted on the PCORnet SFTP Site","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"80","name":"PMN Service Desk Feedback","descriptionHtml":"","callToAction":"PMN Service Desk Feedback","introHtml":"Please provide feedback on your experience using PopMedNet Service Desk.","icon":12514,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12514","groups":[],"key":""},{"id":"19","name":"Query Tool or DataMart Client","descriptionHtml":"","callToAction":"Query Tool or DataMart Client","introHtml":"Get assistance for technical problems encountered on one or more of the projects hosted on the NIH Collaboratory","icon":11327,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11327","groups":[],"key":""},{"id":"90","name":"Question Engine Migration Task Tracking","descriptionHtml":"Please select your organization from the Data Partner field and click \"Create.\" Add a comment to this issue as you complete each task required for the question engine migration in each network in which you participate (Sentinel and/or HDC). Please indicate completion of a Question Engine migration task in your existing ticket. View your previously created tickets at <a href=\"https://popmednet.atlassian.net/servicedesk/customer/user/requests?status=open\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this link</a>.","callToAction":"Question Engine Migration Task Tracking","introHtml":"Indicate your progress on the various tasks requested of you during the migration to question engine. If you have already created this issue and have since completed additional tasks, please navigate directly to the issue you originally created and comment that you completed additional items.","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"114","name":"Registration","descriptionHtml":"","callToAction":"Registration","introHtml":"","icon":11332,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11332","groups":[],"key":""},{"id":"50","name":"Report a bug","descriptionHtml":"Please include information on how the feature affected by the bug is currently behaving, how it is expected to behave, and steps to reproduce the bug. If you are unsure if you are reporting a bug, please enter your issue as the appropriate ticket type for the appropriate network before entering it here.","callToAction":"Report a bug","introHtml":"Report a bug discovered in PopMedNet.","icon":11339,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11339","groups":[],"key":""},{"id":"1","name":"Report a System Problem","descriptionHtml":"","callToAction":"Report a System Problem","introHtml":"Having trouble with a system?","icon":11338,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11338","groups":[],"key":""},{"id":"7","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"Request a new account for a system.","icon":11331,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11331","groups":[],"key":""},{"id":"103","name":"Request a new PCORnet project","descriptionHtml":"If interested in setting up a new Project in PCORnet please go to the following URL: <a href=\"https://popmednet.atlassian.net/wiki/spaces/DOC/pages/833323043/New+Projects\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://popmednet.atlassian.net/wiki/spaces/DOC/pages/833323043/New+Projects</a> download and fill out the attached form and attach it to this ticket.","callToAction":"Request a new PCORnet project","introHtml":"Submit a request for a new study space in the PCORnet network.","icon":12628,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12628","groups":[],"key":""},{"id":"6","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"For example, if you need to administer JIRA.","icon":11325,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11325","groups":[],"key":""},{"id":"12","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"For example, a new mouse or monitor.","icon":11318,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11318","groups":[],"key":""},{"id":"11","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"If you need a software license, raise a request here.","icon":11337,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11337","groups":[],"key":""},{"id":"142","name":"Sentinel .NET 4.8 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"create.\" This will represent your confirmation that .NET has been successfully upgraded to version 4.8 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"Sentinel .NET 4.8 Upgrade Confirmation","introHtml":"","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"116","name":"Sentinel DMC 2019.2 Upgrade Confirmation","descriptionHtml":"Please select your organization from the list below and click \"send.\" This will represent your confirmation that your DMC has been successfully upgraded to version 2019.2 on the machine(s) on which the PopMedNet DataMart Client runs at your organization.","callToAction":"Sentinel DMC 2019.2 Upgrade Confirmation","introHtml":"Create a ticket to confirm your institution has reviewed and installed DMC 2019.2","icon":12535,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12535","groups":[],"key":""},{"id":"10","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"Request a redirect of our phone systems for a specific date and time.","icon":11321,"iconUrl":"https://popmednet.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11321","groups":[],"key":""},{"id":"5","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"Want to access work stuff from outside? 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