Troubleshooting the DataMart Client
This documentation references PopMedNet 2021.1 +
PopMedNet User's Guide
Based on version 2021.1 +
Troubleshooting the DataMart Client
The DataMart Client log file is a text file containing information about events logged by the DataMart Client application. This file may be examined or sent to your Network Administrator or network support staff to troubleshoot DataMart Client application errors.
Setting your log file preferences
- Open the DataMart Client application and click the About link in the bottom right corner.
- Click Debug to open the Debug popup dialog.
Select a location to save the log file.
A copy of the log file is also automatically saved in your C:\Users\yourLANusername\AppData\Roaming\PopMedNet\PMN\logs folder.
- Select the log level. There are three levels of events that the log file may capture:
- Error: captures exceptions and errors that occur in the application.
- Information: captures exceptions, errors, and application information.
- Debug: captures all events generated by the DataMart Client application, including errors, information, and the SQL code generated by certain request types.
If you run into any problems or bugs with the DMC you should reach out to the PMN team on service deskhttps://popmednet.atlassian.net/servicedesk/customer/portal/1 with the log file and a description of the problem so we can more accurately diagnose the situation.