Solutions
Several things can lead to this screen on the DataMart Client. Follow the steps below, in order, until the issue is resolved.
- Click "Try to reconnect" on the error screen
- Check that TLS settings are enabled on your browser
- Delete the potentially corrupted Network Settings XML file
- Close the PMN DataMart Client (v3.x)
- Delete the Network Settings XML file.
- For DataMart Client version 3.3.0 or later, the Network Setting file is located here (replace the bolded text with your LAN username) C:\Users\yourLANusername\AppData\Roaming\LincolnPeak\Dns
- For DataMart Client version 3.2.12 or prior, the Network Setting file is located here (replace the bolded text with your LAN username) C:\Documents and Settings\yourLANusername\Application Data\LincolnPeak\DNS
- Open PMN DataMart Client
- Re-enter your connection settings (i.e. service URL, username, and password)