Problem
The DataMart Client says the Network is Offline.
Solutions
Several things can lead to this screen on the DataMart Client. Follow the steps below, in order, until the issue is resolved.
- Click "Try to reconnect" on the error screen
- Check that TLS settings are are enabled on your browser
- Delete the potentially corrupted Network Settings XML file
- Close the PMN DataMart Client (v3.x)
- Delete the Network Settings XML file located here (bolded text should be replaced with your LAN username) C:\Documents and Settings\yourLANusername\Application Data\LincolnPeak\DNS
- Open PMN DataMart Client
- Re-enter your connection settings (i.e. service URL, username, and password)
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If these steps do not resolve your issue, please contact your System Administrator |
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