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Solutions

Several things can lead to this screen on the DataMart Client. Follow the steps below, in order, until the issue is resolved.

1. Click "Try to reconnect" on the error screen
2. Check that TLS settings are enabled on your browser
3. Delete the potentially corrupted Network Settings XML file
   1. Close the PMN DataMart Client (v3.x)
   2. Delete the Network Settings XML file.
      1. For DataMart Client version 3.3.0 or later, the Network Setting file is located here (replace the bolded text with your LAN username) C:\Users\yourLANusername\AppData\Roaming\LincolnPeak\Dns
      2. For DataMart Client version 3.2.12 or prior, the Network Setting file is located here (replace the bolded text
      should be replaced
      1. with your LAN username) C:\Documents and Settings\yourLANusername\Application Data\LincolnPeak\DNS
   3. Open PMN DataMart Client
   4. Re-enter your connection settings (i.e. service URL, username, and password)