Issues Accessing Requests or Results

Owned by Former user (Deleted)
Last updated: Jun 16, 2021 by Adam Paczuski (Unlicensed)
1 min read

If you are having any issues accessing requests or results in the Query Tool or DataMart Client, you can take the following steps to resolve the issues.


  1. Clear your browser cache and attempt to access the request/result set again.
  2. Clear the packages from the DataMart Client. These are pieces of software that allow the DataMart Client to execute a request. They are re-loaded each the time the DMC is re-started; deleting them will not impact requests in any way.
    • Click "About" in the bottom right corner of the DMC
    • Click "Packages" - a window labeled "Delete Adapter Processor Packages" appears
    • Select all packages
    • Click delete packages
    • Restart the DataMart client
  3. If you still experience issues in the DataMart Client after clearing your browser cache and deleting packages, please downloaded the newest version of the DataMart from the resources page of the query tool.